The Customer Service Award- Sponsored by Affinity Water
This award and is open to any business no matter what sector. You will need to be able to demonstrate your customer service record and you are able to submit a maximum of five testimonials.
Staff training – How do you train your staff in customer care?
Testimonials – How do you collect comments/feedback? And is it visible to staff and customers?
Analysis – How do you gauge feedback including complaints and how do you go about resolving any issues?
Strategies – What strategies do you have in place to help staff deliver the best level of customer service?
Buyagift won the Customer Service Award in 2013
The judges said: “One company demonstrated a desire for delivering the best customer experience possible. Empowered, trained, passionate and happy staff is the reason that this year‘s Customer Service Award goes to Buyagift.”
Lorna Pash said: “We were very surprised to win, but we work really hard and we have such a good team of people. They put themselves in the customers’ shoes and just get it right. It’s all about making the customers happier. This is the first award we have won, so it’s amazing.”