This is a new award for 2013 and is open to any business no matter what sector. You will need to be able to demonstrate your customer service record and you are able to submit a maximum of five testimonials.
Staff training – How do you train your staff in customer care?
Testimonials – How do you collect comments/feedback? And is it visible to staff and customers?
Analysis – How do you gauge feedback including complaints and how do you go about resolving any issues?
Strategies – What strategies do you have in place to help staff deliver the best level of customer service?